Terms Of Trade
The plain-English details of how bookings, cancellations and insurance work with Toowoomba Removals.
Booking Fee
A booking fee is not a deposit and is to be paid within 7 days of contact, otherwise the service booked might be re-booked to a paying customer.
Our booking fee guarantees that we can and will provide you the service you requested. Once the booking fee is paid, it is also a commitment from you that you will continue with the requested service from us. All fees paid are booking fees until the move date, then they become full payment.

Full payment is to be paid before pick-up, unless pre-arranged with us.
Cancellation Fees
If the move does not go ahead on the date nominated, a cancellation fee applies as follows:
| Timing | Cancellation fee |
|---|---|
| Less than 30 days prior to move | 100% of booking fee |
| Between 30 and 60 days prior to move | 50% of booking fee |
| More than 60 days prior to move | Full refund of booking fee |
If you change the date of your move, we will endeavour to fit in with your requirements. If you don't advise us in writing, your booking fee will be taken as a cancellation fee.
Specialists
Toowoomba Removals will, at its discretion, sublet any specialised request to move something from point A to point B from a pool of available experts (or independent contractors) that we draw from. Examples include, but are not limited to: motorised vehicles of various types, various types of watercraft, small aircraft, medical and/or health furniture, fixtures or equipment, and other large or heavy recreational or personal items.
Insurance For Your Move
We suggest you choose one of the following:
- Contact your own household/business insurance company, advise them of your proposed move and request a "Cover Note" for accidental damage; or
- Ask the removalist assigned to your move what insurance they carry before moving day. Different removalists carry different levels of cover - some carry little or none at all - so never assume your goods are automatically covered. If they offer basic in-transit cover (typically fire, theft, collision or vehicle rollover, and not marks, dents, scratches or accidental damage), decide with them whether it suits you. See this plain-English guide to removalist insurance in Australia for how it all works.
- If you have contents or business insurance, you may be eligible for additional cover, please contact your insurance provider, or contact Carts Removals Insurance or Removals Insurance Australia, who can provide you with a quote for additional cover.
Please note: insurance is arranged directly between you and the insurer - neither we nor the removalist can take out a policy on your behalf. If you would like contents-in-transit cover, contact a removal insurer directly:
Removals Insurance Australia
Office hours: Monday to Friday, 9am–5pm (Queensland time)
Phone: Toll Free 1300 880 253 or (03) 9887 3560
Email: insure@removalsinsurance.com.au · PO Box 6118, Wantirna VIC 3152
Please arrange your cover before moving day and let us know if you have any questions - we are happy to explain how insurance works for your particular move.
Last updated: 2025. These terms form part of your agreement with Toowoomba Removals. Questions? Call
(07) 4641 7960.
